What was the impact positive or negative on the

Question

In a discussion post - address the following:

1. Discuss examples of 'unseen' or 'informal' roles you have witnessed - a role that has not been formally defined or sanctioned by the organization but nevertheless is being performed.

2. What was the impact (positive or negative) on the organizational system?

3. How was the situation handled?

4. As the leader or manager, what would you have done differently or the same?

Reference

Holladay, R., & Quade, K. (2008). Influencing Patterns for Change: A Human Systems Dynamics Primer for Leaders. Human Systems Dynamics Institute - Dynamical Leadership Academy (Createspace).