Problem: Starbucks Case
For this case study, begin by watching "Starbucks CEO: I'm Going to Fix This," located in the study materials.
Then, answer each of the following question in three to five sentences (combined answers should total 250-500 words):
• Was an ethical course of action followed by the store manager? By the CEO? Justify your response.
• What was the consequence of any unethical behavior?
• Where is servant leadership seen (if at all)? Where is it not seen?
• Which specific principles of servant leadership are seen (if any)?
• Would a true servant leader respond differently? Or is Johnson one?
• How might another type of leader respond?
Watch the YouTube Video "Starbucks CEO: I'm Going to Fix This," by CNN (2018).
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.