Discussion
• Prior to the advent of the total quality management concept, what was senior management's typical approach toward quality?
o In your discussion, provide an example showing management's typical approach toward quality.
• What has led to the more comprehensive strategic view of total quality management?
• What are the benefits of a more comprehensive strategic view? Support your discussion with an example.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.