What type of recognition did you receive for your business


Discussion Post: Practices of Retaining Customers

Overview

Knowing what you have experienced as a customer will help you understand how to better communicate with customers you face. After reading the text and participating in the scenario, reflect on how a company has demonstrated showing value and appreciation for you as a customer.

Instructions

Address the following in your initial response:

It is much more costly for a company to attract new customers than to retain current ones. There are many ways a company can show recognition and appreciation for the business of a customer. What are ways you have been shown that a business values you as a customer? Describe the situation, considering the following:

• Did you know that they were available to answer any questions or deal with any issues?

• Were the practices and procedures clear to you?

• How did they convey enthusiasm, interest and care for you as a customer?

• What type of recognition did you receive for your business?

• Why would you continue to do business with the company, based on your experience?

The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.

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Marketing Management: What type of recognition did you receive for your business
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