1. The Tracking Record
Dmitri explains that he first received the call for help from Raj at 7:54 AM and finally olved the executives' problem by 10:00 AM.
Write a sample tracking record or chronology for the executive email incident described.
What type of details should be included to ensure all pertinent details are recorded that will help future troubleshooter's more quickly diagnose the same kind of problem?
What details should be recorded that will enable you to give the executives thorough, clear answers in case they call to ask why the problem took so long to fix.
*Please provide detail to your answer with 150 words min and at least 1 APA format reference...
2.) A Request for Guidance
Dimitri asks for your advice about the order in which he and his other colleague should address the problems. And, which ones to address simultaneously.
What do you tell him?
Why would you place them in that order?
*Please provide detail to your answer with 150 words min and at least 1 APA format reference...