Problem
Case: Tina is a 4-year-old little girl who is scheduled to have a specimen of blood collected. She states that "it will hurt," When asked to sit still by her mother, she turns her head away and pulls her arms toward her chest, saying, "No, I don't want a shot." You notice that she is wearing a Tinkerbell t-shirt.
a) What type of communication might you use with this patient?
b) How will you maintain her safety?
c) What should you ask the mother to do during the blood collection process?