From your review of the websites on the Kano Model. What did you learn about the terms satisfiers, dis-satisfiers and exciters. What types of satisfiers, dis-satisfiers and exciter examples can you provide from your present place of employment with respect to the Kano Model?
What type of benefits would your organization gain if they utilized the Kano Model?
Please remember to respond to at least two classmates and you must provide your citations and references.