Quality Management 2
Quality Training Manual
You will select an organization and apply your research to the development of the Quality Control Manual that is meant for the logistics and supply chain management departments.
The project deliverables are as follows:
• Quality Control Manual
o Use Word
o Title page
- Course number and name
- Project name
- Your name
- Date
o Table of Contents (TOC)
- This should be on a separate page.
- This should be a maximum of 3 levels deep.
- If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
o Section Headings
1. : Introduction
o History of the quality management evolution
o Why it is needed
2. : The Role of Leadership
o Why it is a strategic issue
o Management as a role model
o New kinds of metrics
3. : General Quality Strategies and Tools
o Establishing customer expectations
o Designing quality in
o Defining metrics
o Mistake-proofing
o Kaizen
o Six Sigma
4. : Quality Tactics and the Logistics and Supply Chain Functions
• What tools are applicable internally
• What tools are applicable externally with vendors
5. : Roll-Out
o A communication plan
o Recommended sequence of steps to get personnel trained
o Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)
o Each section requires 250-300 words in APA format with in text citations and reference page.