Problem
You recently started at XYZ bank manager in Sydney and have noted that credit card fees have increased by $10 annually. However, customers have only been sent an online notification of this. You view this as unethical, and several customers have complained to you personally that they did not note the online communication. Critically analyse how you would use business communication theories to pacify the customers and to communicate your concerns to management. What tools and strategies will you use to present your point of view to your colleagues as well as the top management?
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.