What three data collection tools (brainstorming, mindmapping, observation,survey, questionerre, focus group or documents or records) should you use to find a solution for the following situation and write a detailed description as to why you would use that tool.
A mom just opened their family phone bill and it was $350 over their normal bill due to data usage going over. What data collection tools (3) should you use to help her find and solution and why.