Problem: From an IT/IS perspective, we are problem solvers. We are the technical support of an organization. Thus, we're called upon to the be the super-heroes in all things technical. Just about any helpdesk at any organization will tell you, log-in issues are number #1. From your experience, what type of technical issues do you have most often in your work-life and how are they typically resolved? How could the issue be avoided, if at all? If you were working the helpdesk, how would you solve the issue?