Read the Case Study 12.4 Edna, Lesbian Employee (Carr-Ruffino, pg 500). What surface problems do you notice? What are the underlying root problems? What actions would you recommend Edna to take? Create your discussion using the 4 key steps of a Case Study: Step 1: Identify surface problems, Step 2: Ask Why-Why to get root problem, Step 3: Generate solutions, and Step 4: Take action or make recommendations. Provide solid support for those recommendations.