Which was more important in shaping the final outcome in Painter's case study-the organization's technical system or its social system?
What STS principles discussed in Painter's case can be generalized to any project?
Describe what you see as the critical elements of both the technical system and the social system, and how they interacted over the course of the implementation.
Identify what you see as the key turning points in the process, and how the resolution reflected the influence and function of each system.