Problem
Choose Starbucks that implemented a major change meaning one that is currently in place. For example, a sustainability initiative at Starbucks or Apple making FaceTime available to non-Apple users.
Analyze the organization's change process based on Kotter's 8 Steps to Leading Change using the Organizational Change Chart. fill in all sections in the organizational change chart.
Number each question below and place your responses at the bottom of the organizational change chart.
1) Do you think this was a positive organizational change? Why or why not?
2) What strategies and tactics do you think would be effective in creating positive organizational change?
3) What strategies and tactics might have worked better?