1. What steps would you propose to engage both clinicians and QI staff in enhanced QI activities?
2. Why is it so difficult for some managers to listen to their employees?
3. Which of the following would be classified as a skill rather than knowledge, ability or other characteristics?
A) Familiarity with OSHA laws.
B) Operating a forklift.
C) Mentor and coach others.
D) Communicate efficiently in writing and orally.