Roberta has worked for you for almost a year. Until recently, she has been a great employee. However, this month she has been late to work five times. Additionally, you've noticed that she recently started checking her cell phone for messages several times an hour. You have also noticed that she is visiting non-work related sites on her computer.
How do you approach Roberta about this behavior, and how do you go about correcting it?
What policies and procedures can you put into place, and what steps can you take to correct Roberta's behaviors to help both her and your team succeed?