Homework: CRM Report- HBR: GST Inc.
Length 6 pages.
ROI for a Customer Relationship Management Initiative at GST
The homework involves an analysis of GST Inc project to consolidate their data mart. Outline the main issues of the case and layout the specifics. Once you define the problem, provide recommendations of what you would recommend GST Inc should do in relation to a CRM investment.
You are a member of the Business Impact Modeling team at Teradata. Analyze the project and calculate the ROI and payback period for the analytical CRM investment. Then, based upon your thorough analysis, help Davis make a recommendation to GST's executive management. In preparing your write-up, consider the following questions:
a) What cash-outflow investment is required to initiate the proposed acquisition program?
b) What sort of monthly cash flows should GST expect to realize from the new program?
c) What is the expected ROI? Expected payback?
d) How does the team's decision to utilize a three-year horizon affect the ROI? Payback?
e) How should the team incorporate its discussion of the data reliability into the Business Impact Assessment?
f) Why might using a higher hurdle rate for risky investment be a good idea? Why might it be a bad idea?
g) Should Kolks and Johnson adopt Teradata's proposed acquisition solution?
h) Create a 1 page dashboard with various charts Please be sure to add the dashboard to Sakai as well.
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.