Problem
As Case 4.2 on how Dell has stayed agile and effective using 21st Century analytics.
A. What were the challenges that Dell was having that led to the use of these analytical tools?
B. What solutions has Dell developed and implemented? What was the results?
C. Dell is a company that also provides analytical services for others. However, it used its own analytics offerings and services as a business for itself. Do you think it should be easy or difficult for a company to self-apply its own service as a provider and as a customer at the same time?