What social media tools and platforms does sony use, Other Subject

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What social media tools and platforms does sony use

Problem: Read the chapter closing case in P. 321-322 "How Sony uses Social Media for Improving CRM" and discuss 2-3 questions at the end of the case.

1. What social media tools and platforms does Sony use?

2. How does each tool facilitate customer service?

3. What are the major benefits of social CRM to Sony?

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Other Subject: What social media tools and platforms does sony use

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