Problem: In your professional and informed* position, what should the success criteria for the CRM project be? Identify and explain at least 5 success criteria.
Note: *this means you're applying concepts learned in the class. What I'm interested in is your critical thinking. You have to support your thinking with facts and project management concepts. In the business world, when asked for your opinion, it's a given that this is an educated, well researched and thought-out professional view of something. We're practicing this in class!