Problem:
Carlotta is a manager at MedAlly, a manufacturer of home medical equipment. She is putting together a team responsible for monitoring and reporting on customer satisfaction with the company's latest products. Sa'id, José, and Ginny are close friends who have been at the company since the beginning, while Marie and Thom are fairly new to the company. Byron, who works in a different department, is not on the team, but has worked closely with José and Ginny in the past. After a few weeks, Carlotta observes that the team has basically split into two factions, with Marie and Thom working separately from Sa'id, José, and Ginny. What should Carlotta do to encourage greater collaboration among the team members?