What should be said that would make this more professional, Computer Engineering

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What should be said that would make this more professional

Problem

Gene's lines are not customer centric and need be changed. Rewrite Gene's lines to make them better? I want exact quotes of what should be said that would make this more professional, more friendly, and more empathetic.

Gene: Yes, well, see if you can find a file on your hard drive named REPORT2014 with a different extension and then call me back

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Computer Engineering: What should be said that would make this more professional

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