Carlita works with patients in a healthcare facility. She is overwhelmed with the week's tasks and can't seem to figure out what to do first. Further, she finds herself picking up the slack for tasks she is not even responsible for. It gets worse; the credit card machine has been broken for a few days, leaving Carlita manually filling out credit card forms for patients. She realizes that between the credit card forms, the additional tasks and getting behind, she has incorrectly filled a prescription and made an error inputting data. She becomes overwhelmed with emotions.
Carlita stops herself from barging into her supervisor's office to vent about her frustrations as she realizes that nothing good could from it. Instead, she takes her break a few minutes early, steps outside for some fresh air to calm down and get to the root of her problems before confronting her supervisor. Carlita eventually sits down with her supervisor and the two come up with ideas to resolve her problems.
What series of events lead to Carlita's mistake?
What suggestions could you give her?
What challenges are you experiencing that can relate to Carlita's experience?