Discussion:
Measurement
1 According to Berwick (1996), "measurement is only a handmaiden to improvement but improvement cannot act without it" (Sollecito & Johnson).
Do you agree or disagree with this statement? Why or why not? Provide at least three specific reasons to support your position.
You should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format.
2 Quality and Outcomes
According to Sollecito & Johnson it is more meaningful to analyze outcomes data, as opposed to structures and processes, because improving outcomes is the end goal of health care services.
After viewing the "Defining Quality": Aiming For a Better Health Care Systemvideo, develop a description of quality as it relates to health care; then response the following questions:
a. How would one go about measuring outcomes based on your definition of quality? Provide at least three specific reasons to support your position.
b. What role does customer satisfaction play in your definition and outcomes measurement?