What roger is feeling is called


Question: Roger works at a retail store where he deals with customer complaints. After one encounter, he concluded that the customer was clearly wrong. She was insisting on a full refund even when she was clearly at fault. Roger felt angry at how untruthful the customer was, but he projected a calm demeanor while responding to the customer. What Roger is feeling is called ________. Question options: cognitive distancing cognitive dissonance emotional dissonance

 

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