1. What resources would you use for an entrepreneurial plan and why?
2. A queuing model that follows the M/M/1 assumptions has λ = 10 and μ = 12. What is the average number of units in the system?
3. Discuss how ISO9001 contributes to helping organizations address contemporary quality management concerns include effects of globalization, does it satisfy customer expectations in relation to expanding choices, and how relevant is it to the digital age