Homework: Quality In Action- Research Data Collection
Visit a local establishment of a store, restaurant, or coffee shop, etc. Document the observations that you see in the following areas:
1) Customer interactions with service/sales staff (time, friendliness, etc.)
a. You will want to observe for 30 minutes at least and track the following:
i. Time of service for each customer.
ii. How many customers in 30 minutes.
iii. You will want to take note of customer satisfaction. (label them, according to researcher opinion, into three categories (Happy, Content, Angry)
2) Environment of establishment (cleanliness, sounds, smells, etc.).
3) Employee interactions (teamwork, helpfulness, production).
4) Anything else that you might observe.
In your report:
1) Summarize your observations in a final 1-2 page report and answer the following questions:
a. How does this quality approach you observed impact competitive advantages?
b. What recommendations would you make for improvement based on findings?
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Observation-Form.rar