Problem 1: What promoted 3M to focus on Six Sigma & LEAN?
Problem 2: How long before they got results?
Problem 3: What did they find easy and what was difficult?
Problem 4: What were the bottom-line benefits?
Problem 5: What were the secondary benefits?
Problem 6: If you were 3M management, what would you have done differently if you started over again?
Include the links to support your information..