Problem: A project manager finds an unexpected issue halfway through a customer's project. After analysis, the project team determines that the issue will affect the timeline unless more resources are allocated to the project. What should the project manager do?
- Adjust the timeline since, in the past, the customer would not pay any additional costs, then inform the customer of the change.
- Absorb the additional cost for the additional resources internally so that the project completes within the timeline.
- Meet with the project team to discuss internally whether they think cost is more important to the customer than the timeline.
- Inform the customer of the issue and discuss the options so that they are able to make a decision on cost versus timeline.