Assignment task:
A newly hired medical assistant, Margaret, is assigned to the medical laboratory. The medical practice consists of seven providers, two registered nurses, and five additional medical assistants. On a daily basis, patient volume is very high. There is an overall general feeling that the practice is understaffed and staff members are overwhelmed by the high patient case load. Being new to the lab, Margaret wishes to make a good impression and does not ask policy or procedural questions. Given a requisition form for a sterile culture, CBC, and a Hepatic function panel on Mr. James Brown, (who is 75 years old and experiencing abdominal pain), Margaret calls for James from the waiting room. She correctly introduces herself and positions James in the phlebotomy chair. As this is only her second blood draw, with an expected 25 draws for the day, Margaret quickly assembles the tubes and begins her draw with a lavender tube, followed by light blue, and finally the sterile culture tubes. James asked why so many tubes as he was under the impression he was there for a Prothrombin time draw. Margaret informs James that his provider will explain the results within two days. James is escorted back to the waiting room. An incident report was created due to Margaret's error. What process would be taken by Margaret's clinical supervisor in the medical office to process this report and meet all compliance requirements?