Problem: Working from home has benefits and disadvantages for Stella Levine, Senior Director of Brand Quality. She leads a team of seven. Each of these team members is also remote. One of her team's objectives is to visit underperforming hotels to help determine root causes to issues and suggest plans for improvement. Stella meets with her team virtually and plans the team's visitation. Communications and information is collected in advance so they have an idea where to begin once on sight. Once there, they meet with the management team and outline some of the methodologies they would like to use for their fact-finding mission.
Question 1: What preliminary information would Stella collect?
Question 2: What preliminary questions might Stella ask?
Question 3: List some of the potential tools or approaches that Stella can suggest the manager's use in their fact-finding mission.