What potential risks managers must take into account as


1. Define differentiation. Evaluate a business's differentiation opportunities using skills, resources and organizational requirements. What potential risks managers must take into account as they evaluate the differentiation – based advantages?

2. What are three activities or capabilities a firm should possess to support a low-cost leadership strategy? What are three activities or capabilities a firm should possess to support a differentiation-based strategy?

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Operation Management: What potential risks managers must take into account as
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