Problem
Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?
I have a Dell Inspiron 24 3000 series
Technician's Assistant: What Operating System (OS) are you running on your Inspiron?
I don't know? what is that?
Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Inspiron? Have you installed any updates recently?
The Office upgrades are automatic. One happened today.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.