Problem: An established medium sized resort in Spain is known for its unspoiled beaches and gently rolling acres bordering a national park. The resort has an excellent reputation with an international clientele. It is completely booked from March to the end of October every season and is 75-80% full during the off season. There are many repeat customers. The resort is looking at expanding its venue. The expansion requires additional funds to purchase an adjacent property and complete construction for additional accommodations. The owners are older and have contracted an Argentinian hotel management company to manage the resort so they can focus on the expansion. The Argentinian firm has also invested in the project and will be managing the hotel for an additional five years. The hotel management firm will be sending over a management team to assist the owners.
What mode of service is provided by the owners of the resort?