Problem: Selecting Relevant Data for Transparency
Peggy has been appointed by the marketing committee to form a dashboard for the e-Hospital website. The task is to showcase relevant hospital information that will influence potential patients to select e-Hospital for their healthcare needs. Peggy will also select social media sites that are appropriate to showcase the information. The committee has developed a plan to accomplish the task that includes determining the data needed, collecting the data, and summarizing and posting the data. The committee selected the following data for publishing on the website and social media sites. This includes hospital emergency room wait times, patient satisfaction scores, infection rates comparing the scores with other local hospitals and national ratings. In finding the national averages Peggy will research websites to support the selected categories.
Address the following questions.
1. What measures would be useful in the collection of the data?
2. For patient satisfaction what resources can be used to compare the data collected from their current patients?
3. What websites can be used to obtain national data related to the selected measures?