Discussion Post: Best & Worst Apology Activity
• Search online for two examples of business apologies--one good and one bad.
• Using the example, (i) explain in 200-300 words what makes the good example a successful apology and, (ii) use 2 citations from the readings or outside sources to validate your points--be sure to list the date, source and if applicable, page number.
• Do the exact same thing for the bad apology:
Using the example, (i) explain in 200-300 words what makes the good example a successful apology and, (ii) use 2 citations from the readings or outside sources to validate your points--be sure to list the date, source and if applicable, page number.
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.