Assignment
Case Study - KLM Airlines
What is likely to have led to increased trust for the IT organization?
What might explain an item that is seemingly unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?
What maturity level did KLM appear to exhibit (a) in 2000? (b) in 2011? Why?
Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.