Problem
Research the customer service representative job description using the O*Net Database and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:
• Describe 5 qualifications that should be found in a customer service representative job description.
• What level of education should be necessary for a customer service representative, and why?
• What kinds of job experience should the customer service representative have, and why?
• What skills should the customer service representative demonstrate to be successful in the position?
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.