Problem
Dr. Navarro is examining a patient with chest pain, night sweats, fever, weakness, and a persistent cough that produces bloody sputum. The patient says he has lost 15 pounds in the last two weeks. Dr. Navarro suspects that the patient has tuberculosis. Because the patient was sitting in the waiting room for 20 minutes before his exam and was coughing repeatedly, Dr. Navarro tells Manuel, the office manager, to coordinate testing, treatment, and follow up for anyone present who may have been infected. Manuel knows that this could cause a panic among the staff and patients if he does not handle it properly. In thiscase, what leadership style should Manuel adopt to appropriately handle this crisis?