Case Scenario: Mark works with Monica and Jennifer. He likes to make people laugh but often jokes about his struggles to learn new programs and technology.
The company recently informed the team that there will be a compliance test on new safety policies, which employees will need to pass in order to keep their jobs. The company has provided materials to study, as well as optional practice exams.
Monica, Jennifer and Mark are having lunch in the break room, and Monica and Jennifer mention that they have already signed up to take the first practice test. Mark comments about how hard it is for him to learn a different way of doing the jobs that he has been doing for years. However, later in the day, he stops by Monica's desk to find out how she is preparing for the test and asks for advice. Given that they have a month until the compliance test, Monica is confident that she can help Mark prepare.
1. What kind of mindset does Mark need to embrace to be successful? Describe the impact of mindset on success.
2. What type of mindset does Mark currently have, and how does it affect his brain? Explain how mindset affects learning.
3. What advice should Monica give to Mark, and why? Describe a specific strategy that Monica can suggest to Mark to improve his memory and better prepare for the compliance test.
4. If Mark were your coworker, what important aspects of the situation would you want to keep in mind when offering advice and strategies to him? Why do you think this is important? Explain the importance of tailoring advice and strategies directly to Mark's situation.