1. What are the primary kinds of control systems is FedEx using? What kinds of behaviors is the organization trying to (a) shape and (b) motivate through the use of these control systems?
2. What kind of integration or integration mechanisms does FedEx use?
3. What role does the top-management team play in creating the culture of FedEx? can you identify the characteristic norms and values that describe the way people behave in your organiza- tion? How does the design of the organization’s structure affect its culture?