Problem
Residential Refuse Collection: the City of Winston-Salem
i. In this case, the City looked at other performance measures in addition to cost. Referring to Michel's Chapters 6-9. What kind of cost decision or problem is faced in this refuse-collection case?
ii. What cost concept or tool was used to measure cost in this case?
iii. What action taken in the case led to the change? Was there an improvement in service? Were costs reduced? Explain your answers using data from the case summary.