Question: Which of the following items should an applicant NOT take to an interview? a. two black ballpoint pens b. three or four copies of your résumé and list of references c. the latest hand-held game in case you have to wait d. a list of questions for the interviewer 3. Which of the following statements is NOT true with regard to customer complaints? a. The best way to curb customer complaints is to prevent them. b. Top management must set the standards for good customer service throughout the organization. If an organization tries really hard, it can completely eliminate customer dissatisfaction and complaints. c. Employees should use their e-mail's auto-responder function when they are unavailable to answer customer e-mails