What it means to an organization to have the back order


Discuss what it means to an organization to have the Back Order rate fall in the Improvement Zone when plotted in control charts against the actual process. What might management want to do when it happens, and describe how their approach or attitude might differ based on whether the outliers fall in the Zone near the lower limits versus in the Zone near the upper limits?

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Marketing Management: What it means to an organization to have the back order
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