Question 1: What is your understanding of the term CRM? Discuss five reasons why you believe that CRMs are vital to businesses.
Question 2: What is your understanding of the term ERP? Discuss five reasons why you believe that ERPs are vital to businesses.
Question 3: Discuss three similarities and three differences between a CRM and an ERP.
Question 4: Take a moment to research some types of CRMs and ERPS that are on the market today. From your research, list one CRM and one ERP then state five of the main features of each of the software.