Discussion Post
In chapter 9 of Crucial Confrontations... the authors talk about The Twelve "Yeah-Buts": How to Deal with the Truly Tough. As you read the various "yeah-but" statements from these highly reflective people that made them, you could either identify with the statement they were making, know someone just like that, or you are aware of a situation of that nature. Reflect on the quote by Charles Osgood, "There are no exceptions to the rule that everybody likes to be an exception to the rule."
• How can the concept (yeah-but) become unproductive when trying to understand and resolve conflict?
• What are some of the tools available to help people get past the "yeah-but" and start having "crucial" dialog?
• What is your interpretation of the Charles Osgood quote?
• Why do some think that their situation is an "exception to the rule?"
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.