Read and respond to a case study to demonstrate your understanding of, and ability to apply, the most important concepts presented in this module, especially the potential pitfalls of communication media.
Click here to view a case study of HCL in the ninth edition of the course textbook.
In an integrated essay, analyze the case and provide support for your analysis. You should treat this as a single, formal essay and case analysis and make sure to address each of the following questions:
- What is your impression of an "employees first" culture? Would this work in other organizations? Why or why not? What would it take to make it work?
- How might an understanding of organizational behavior help CEO Vineet Nayar lead his company? Be specific. How about first-line company supervisors? Again, be specific.
- What aspects of personality do you see in this story about HCL? How have the personality traits of HCL employees contributed to make HCL what it is?
- What kind of questions would you ask on an HCL employees' attitude survey?