Assignment task: Walmart launches high-tech self-service kiosks.
Discussion Questions:
1.) As the grocery store shopping experience continues to evolve, Walmart has found a new way to use self-service technology (SST) to make shopping more convenient for customers. What is Walmart's new pickup tower was discussed in the video, and how does it operate?
2.) Aside from Walmart, other grocery stores have tried implementing other forms of self- service and technology to make grocery shopping as convenient as possible. What are some of these various offerings, and who are they trying to appeal to?
3.) Many industries outside of grocery stores have also implemented various forms of self- service technology over the last several years (i.e., checking in at the airport, banking transactions, ordering fast food, etc.). As new forms of SST are being introduced daily, what are some of the factors that may influence whether or not customers will adopt these new technologies?