Problem:
Question 1: TQM stands for which of the following?
a) Total quantity management
b) Total quality measurement
c) Total quality measure
d) Total quality management
e) None of the above
Question 2: A comprehensive approach to facilitate quality improvements and management within a business and its products and services is known as :
a) the capability maturity model.
b) continuous process improvement.
c) business process redesign.
d) total quality management.
e) None of the above
Provide the correct answer and justification for your choice.