1. The balanced scoreboard approach has gained popularity in recent years. What is this approach and how does it integrate strategic and operational control?
2. We mentioned how the creation of a dedicated strategic planning office within an organization can help to assist with facilitating strategic plan development processes. Does this seem like a viable option for established organizations? Why, or why not? What type of message does it send about the organization's dedication to stability? What are some pros and cons that you can expect from such an undertaking?